I-BF002 Series Instructions

To change the unit of measurement between kg (kilograms) and lb (pounds), simply change your preferred unit of measurement in the Eros Scale APP. You can do this by going into the “My Account” menu and pressing the “Settings” icon. Then go into the “Weight Unit” section to make the change and use the back arrow on the top of the screen to navigate back to the home page.

If you wish to calibrate your scale, please follow the steps below;
1. Place the scale on a hard and level surface.
2. Briefly step on and off of the scale so that "0.0" is displayed on the scale.
3. The scale is ready for use!
*If the scale does not turn on, please make sure you are stepping on it with enough force as it requires at least 10 lbs (4.5 kgs) to turn on.

If you are having issues connecting your scale to your phone, first verify you have the EROS Scale app.
Make sure you have Bluetooth enabled.

For iPhone users, check in the settings on your phone under Privacy then Bluetooth, to ensure that Bluetooth is enabled for the app.

For Android users, ensure that location tracking is enabled while the app is in use.

NOTE: You do not connect the scale by searching for Bluetooth devices on your phone, it is only done in the app.
*If you are still encountering issues, please contact support for further assistance.

You can have an unlimited number of users that use one scale to track their weight & body composition with the Eros Scale. Please note that there are two options for this;
-Users can use the same smartphone and create their profile on one device by going to the "My Account" page of their Eros Scale app and selecting the "Add a member" button.
-Alternatively, each user can download our FREE Eros Scale app and use their own smartphone to monitor their progress.
*Either way there is no limit to the number of users.

If you would like to connect your scale to Fitbit, please do the following;
-Open the Eros Scale app and go to the "My Account" section.
-Click on the settings icon located at the right side of the My Account page.
-Click on the Fitbit section.
-Here you have a toggle to enable the Fitbit connection.
*Note: This will guide you to your Fitbit sign-in page to sync your accounts.

If you would like to export your data, go to the tracking section of the app. Press the history button located at the top right-hand of the screen. Press “Select Data” and then select the dates that you wish to download.

If you wish to download all data, simply click on the three dots on the top of the page and press on “Select All User Data”. Once all the desired data has been selected, simply click on the share button on the bottom left side of the page to choose how you wish to save/download your CSV report.

If you wish to delete a reading, go to the tracking section of the app. Press the history button located at the top right-hand of the screen. Press “Select Data” and then select the dates that you wish to delete. Once all the desired data has been selected, simply click on the trash can button.

If you get a "Lo" reading on the display, this means one of two things;
-The batteries are low, so you will need a replacement.
-One or more of the batteries may have been installed incorrectly causing the scale to get a low battery reading.

If your scale is showing "Err", it could be for one of the following reasons;
-The max capacity of your scale is 400 lbs (181.4 kgs), it may present this display if overloaded.
-One or more of the sensors may have been damaged, please contact support for further assistance.

If your scale is not turning on sometimes when you tap on it, it may be for one of the following reasons;
-Please try stepping on it with more force as the scale requires at least 10 lbs (4.5kgs) to turn on.
-Please check the batteries to ensure that they are properly installed and/or replace them if needed.

If your body composition analysis is not displaying on your smartphone through the app, please check the following;
-Make sure you are barefoot, as your skin needs to make direct contact with the metal electrodes.
-Ensure that you stay standing on the scale until the body composition results are shown on the app and this happens after the weight is confirmed.

Tip: If your feet are dirty or heavily calloused, consider wiping your feet with a damp cloth before stepping on the scale to improve the contact between your feet and the metal electrodes.

Note: Please note that body composition only displays through the corresponding app via your smartphone and does not show on the display.
*If the problem persists, please contact support for further assistance.

If the scale is giving you different readings after consecutive uses, please check the following;
-Ensure that you have calibrated the scale since this could cause a 3-4 pound difference between readings.
-Ensure that it is placed on a hard and level surface, the scale will not work on carpet, mats or rubber flooring.
-Ensure that the conditions are the same for the user, things to consider are: drinking, eating, items in pockets, using the rest room, phone on hand, etc.
*Fun fact: 1 liter of water weighs 2.2 pounds or 1 kg so drinking or urinating will often cause a slight fluctuation.

If your scale is displaying a constantly moving weight without settling on a stable reading, this can be caused by one of the following;
-The floor may be unstable, please try using the scale on level flooring made of hardwood, concrete or tile.
-There may be something touching the scale or under the scale, please inspect the bottom and surrounding areas and try again.
-The user of the scale may be slightly unstable, please try remaining as stable as possible while weighing yourself.
-One or more of the sensors may have been damaged, please contact support for further assistance.