We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
If the return is for a defective, damaged, or incorrect item, you’ll be refunded the full order cost (product and original postage) once the return is processed. (Our Support Specialists are available to assist with troubleshooting and warranty information for our products)
If the return is not the result of a defective, damaged, or incorrect item, you’ll be refunded the full product amount without the original shipping cost. (Any returned item that is damaged through customer misuse, missing parts, or in unsellable condition will be rejected)
To start a return, please email us at email@example.com and include the following:
– Full name and contact information
– Reason for the return
– Order ID
– Date the order is received
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For items purchased between 12/1 – 12/25, the 45-day return period will start on 12/26.
You can always contact us for any return question and we will be happy to help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All of our products come with a 5-year manufacturer warranty. To register your purchase for your 5-year warranty you can visit our Warranty Registration page.
Please note that the following issues are covered by our warranty:
- Display issues.
- Weight accuracy issues.
- Scale not powering on, or not functioning properly upon regular use.
- Item arrived in poor or damaged condition.
- Anything derived from a manufacturer defect.
How to file a Warranty Claim
In order to process a warranty claim, you must speak with our Support Team for a quick troubleshooting. This will help us determine if it is a settings issue or if the item is defective.
Please have the product's model number and the date of purchase. As permitted or required by law, our Support Team may require you to present proof of purchase, answer questions to help in the identification of possible issues, and follow some steps for obtaining warranty service.
Monday - Friday 8:00am - 7:00pm PST
Saturday - Sunday 9:00am - 6:00pm PST
If the item is deemed defective by our Support Team, you will need to submit an email to firstname.lastname@example.org with the requested information.
All warranty claims are processed by the next business day and shipped via expedited 2-3 day priority shipping.
We have the right to decline any Warranty Claim if we suspect it is fraudulent or if the item's Warranty Service has expired.
Warranty policies and replacements only cover shipping in the U.S.