All of our products come with a 5-year manufacturer warranty. To register your purchase for your 5-year warranty you can visit our Warranty Registration page.
Please note that the following issues are covered by our warranty:
- Display issues.
- Weight accuracy issues.
- Scale not powering on, or not functioning properly upon regular use.
- Item arrived in poor or damaged condition.
- Anything derived from a manufacturer defect.
In order to process a warranty claim, you must speak with our Support Team for a quick troubleshooting. This will help us determine if it is a settings issue or if the item is defective.
Please have the product's model number and the date of purchase. As permitted or required by law, our Support Team may require you to present proof of purchase, answer questions to help in the identification of possible issues, and follow some steps for obtaining warranty service.Customer Support
Monday - Friday 9:00am -5:00pm PST
If the item is deemed defective by our Support Team, you will need to submit an email to firstname.lastname@example.org with the requested information.
All warranty claims are processed by the next business day and shipped via expedited 2-3 day priority shipping.Warranty Disclaimer
We have the right to decline any Warranty Claim if we suspect it is fraudulent or if the item's Warranty Service has expired.
Warranty policies and replacements only cover shipping in the U.S.